PROMOTION OF ACCESS TO INFORMATION MANUAL
This manual is prepared as required in terms of section 51 of the Promotion of Access to Information Act no 2 of 2000
Viking Medical and Surgical (Pty) Ltd is a registered importer and distributor of a wide range of medical products in Southern Africa.
Details of the Company entities:
We have compiled a guide based on section 10 of PAIA by the South African Human Rights Commission (SAHRC). If you would like additional information about how to access information under the promotion of Access to Information Act, 2000, you may contact the South African Human Rights Commission (SAHRC) to find out more about PAIA. They have guides in each official language of South Africa on how to exercise rights under the Act. If you would like further guidance on how you can get access to information under the Promotion of Access to Information Act,2002 (“PAIA”), you may contact the South African Human Rights Commission (SAHRC) to find out more information about PAIA. Please direct any queries to:
Postal Address: Private Bag X2700
Telephone: +27 11 484 8300
Fax: +27 11 484 0582
Because of said legislation, the records kept are not freely accessible to any requester.Consequently, information will not be furnished unless the requestor provides sufficient details to enable Viking Medical and Surgical Identify the rights that needs to be protected, as well as how to protect them. Justification for the need for the requested information is required for the exercise or protestation of that right.
The following laws apply to the information we hold in South Africa:
We process personal information for the following purposes:
We will disclose your personal information to contractors, suppliers, customers, regulators, courts and other governmental authorities and across borders of South Africa where we liaise with our service providers. The Information Officer shall ensure that in considering such request, shall adhere to the provisions of section 71 of 73 of PAIA and as well as the relevant provisions of POPIA.
Viking Medical and Surgical will ensure that personal information is protect, loss and misused from authorized access. The following measures are in place:
The data subject have the right to ask us to update, correct or delete personal information. Please ensure that your personal information is accurate and up to date and notify us of any changes we need to be aware of.
Applicants are not automatically granted access to records by successfully completing and submitting a Request for Access form. When a record request falls within a specified category, access to that record is subject to some limitations if the requested record falls within a category as specified in Part three Chapter 4.
A request for access to information that does not meet the formalities set out by PAIA will be returned to you.
Viking Medical and Surgical are willing to provide a copy of the data subject's personal information and other supplementary information upon request.
As prescribed by PAIA, any request for information must be contained in Form C, which is available from the Information Regulator’s website. (https://www.justice.gov.za/inforeg/docs.html).
Form C must be completed in full and returned to the Company for attention of the Designated Information Officer, together with any other information that the Company requires in order to consider and decide on the request. A request, which does not comply with the formalities, as prescribed by the Act will be forwarded back to the requester with advice on the necessary steps for compliance (this includes forms that are not completed in full).
A requester needs to provide the Company with sufficient details to enable it to identify:
• The record(s) requested;
• The requester; (proof of capacity is required if a request is made on behalf of another person)
• The form of access required;
• The postal address or fax number of the requester within RSA;
• If the requester wishes to be informed of the decision in any manner, the
Manner and particulars thereof;
• The right, which the requester is seeking to exercise or protect with an explanation of the reason the record, is required to exercise or protect the right.
Legal proceedings will be instituted against applicants who have been found to have mislead the company to obtain access to a record
Proof of identity or any other legal forms of identity is required to authenticate the request and the requester
Please note: A request will not be processed until the prescribed fees have been paid and where a decision to grant a request has been taken, the record will not be disclosed until the necessary fees have been paid in full. Please see the following link to see the prescribed fees:
The Information Officer, as soon as reasonably possible, but in any event within 30 days, after the request has been received, shall decide whether to grant the request and notify the requester of its decision.
Please note that the Company may extend the 30-day notice period if it is necessary due to the nature of the request and the amount of time-required gathering the requested information. The requester will however be given notice of the extension prior to the 30-day period’s expiry.
The requester will be notified in writing whether the request has been approved or denied with valid reasons for denial.
All steps will be taken to find a record if not the Information Officer shall notify the requester, by way of an affidavit that the requested record is not available.
If the record in question is found, the requester shall be given access to the requested record
In terms of PAIA, Viking Medical and Surgical may refuse to grant access to certain records. Refusal will be due to the following reasons: